Cisco
820-427 · Question #67
820-427 Question #67: Real Exam Question with Answer & Explanation
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Question
A business lead in a Fortune 100 customer service organization wants to optimize the efficiency of his service incident team, while having the ability to rapidly respond to changing market conditions in the industry. Which incident management platform best supports these goals?
Options
- AAn Enterprise Resource Management platform that focuses on standardization and scale.
- BAn Intelligent Business Process Management System that enables the business to directly
- CA mobile-enabled service incident platform developed by a small start-up company.
- DA custom-developed help desk application that was created for the internal IT support team.
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