Cisco
820-427 · Question #66
820-427 Question #66: Real Exam Question with Answer & Explanation
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Question
A regional bank wants to improve the customer satisfaction score for its online banking user base by 25%. Which two system capabilities best support this business outcome? (Choose two.)
Options
- AThe creation of a consistent customer master that spans across all customer-facing business
- BSingle sign-on access management which enables customer authentication credentials to
- CA user experience that is optimized around how the company's backend order management
- DThe introduction of an Enterprise Resource Planning platform to replace the company's
- EImplementing a cloud computing solution that incorporates industry best practices.
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