Which two are examples of open-ended questions? (Choose two.)

Question

Options

• AWhat switch models do you currently use in your network?
• BWhat are the main reasons why customers prefer ordering services from you?
• CWhat is the planned ROI for this new implementation?
• DWhat do you think about the future of the Data Center market?
• EWhat are your working hours?
• FDoes your existing infrastructure maintenance become more problematic each year?

• A
  2% (1)
• B
  95% (62)
• F
  3% (2)

Explanation

B and D are correct because they invite detailed, elaborated responses - they cannot be answered with a single fact, number, or yes/no. Option B asks for reasoning and insight about customer behavior, requiring the respondent to think and explain. Option D explicitly asks for opinion ("What do you think about..."), which by definition demands a thoughtful, open response.

The distractors fail because they all have definitive, narrow answers: A asks which specific switch models are used (a factual list), C asks for a specific ROI figure, E asks for working hours (a specific time range), and F begins with "Does" - a yes/no structure that is the hallmark of a closed-ended question.

Memory tip: Don't be fooled by "What" - it doesn't automatically make a question open-ended. Ask yourself: can this be answered with a specific fact or yes/no? If yes, it's closed. True open-ended questions invite opinions, motivations, or analysis - look for phrases like "what do you think," "what are the reasons," or "how do you feel."

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