Your company wants to increase sales by selling in new countries and by getting more repeat orders and revenue from current customers. What is one technique that can help to communicate how…

Question

Options

• APrepare a detailed cause and effect model.
• BBenchmark different technology solutions to identify the best mix of hardware and software.
• CPrepare a visual diagram showing the current business operation and possible future
• DCreate a document that has a summary of current problems followed by detailed descriptions

• A
  3% (1)
• B
  3% (1)
• C
  88% (30)
• D
  6% (2)

Explanation

A visual diagram showing the current ("as-is") and future ("to-be") business states is the most effective communication tool because it lets non-technical stakeholders quickly grasp how technology changes will affect real operations - such as reaching new markets or improving customer retention - without needing to interpret dense text or data.

Why the distractors fall short:

• A - A cause-and-effect model (e.g., fishbone diagram) is a problem-analysis tool, not a business-outcome communication tool; it focuses on root causes, not future possibility.
• B - Benchmarking compares technical specs between solutions; it speaks to IT teams, not business decision-makers evaluating strategic outcomes.
• D - A problem-description document is reactive and backward-looking; it catalogs pain points but doesn't paint a compelling picture of how technology transforms the business going forward.

Memory tip: Think of it as "show, don't tell." When selling a vision to business stakeholders, a picture of where you are vs. where you could be beats any written report. If the question mentions communicating outcomes to a business audience, always favor the option with a visual, side-by-side, or journey-based diagram.

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