Which three elements are included with Cisco Small Business Support Service? (Choose three.)

Question

Options

• Asoftware upgrades and updates
• BCisco SMARTnet
• Cnext business day advanced hardware replacement
• Daccess to the Cisco Small Business Support Center
• Eaccess to the Cisco Small Business University five-year subscription terms

• A
  94% (33)
• B
  3% (1)
• E
  3% (1)

Explanation

Cisco Small Business Support Service bundles software upgrades and updates (A), next business day advanced hardware replacement (C), and access to the Cisco Small Business Support Center (D) - these are the core pillars of the service designed specifically for SMB customers needing affordable, direct support. Cisco SMARTnet (B) is a separate, enterprise-focused support contract not included with the Small Business offering. Cisco Small Business University (E) is a training/learning resource and is not bundled as part of the support service contract.

Memory tip: Think of the three A-C-D elements as "Software, Swap, Support Center" - you get updated software, a hardware swap when things break, and a dedicated support line to call. If an option sounds like it belongs to enterprise (SMARTnet) or education (University), it's a distractor.

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