3301 Exam Questions

In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most commonly received e-mail queries?

While Investigating an Issue with an Avaya Aura Contact Center (AACC) Contact Center Manager (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effor...

Where are current SIP messages logged by Contact Center Manager Server?

In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agent's telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incomin...

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent...

The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manual...

At an elevated level, engineers have designed the architecture ol SH' around ttv<> varlel les of component s. Which SIP component is comprised of two subcomponents, where one compo...

Avaya Aura Contact Center Manager Server (CCMS) is host to the Contact Center Security framework certificate Store. In the procedures to Create a Certificate Store, once the store...

Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?

Your department has installed a backup utility client application on your co-resident Contact Center Manager Server (CCMS) server. This utility uses port 10000 for network communic...

What is the update frequency of the Contact Center Multimedia (CCMM) Dashboard?

When attempting to log on to Contact Center Manager Administrator (CCMA) for the first time using internet Explorer 7.0, a new supervisor sees the message "ERROR:UNKNOWN!" on the l...

Which two visualization technologies are supported for Avaya Aura Contact Center (AACC)? (Choose two.)

Which Avaya Aura Contact Center (AACC) historical report contains the time of arrival, Automatic Number Identification (ANI), answering agent, and final disposition for individual...

When initiating a simple SIP call, the SIP architecture uses an INVIII method message. Which two fields would you examine to determine that an INVITE message was initiated when tra...

In a SIP based Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

You have downloaded a new Quick Fix Engineering (QEF) patch for the Avaya Media Server (Avaya MS). You must install the QEF patch on the Avaya MS server. What is used to install QF...

You are unable to access the Communication Control Toolkit (CCT) Web Administration tool. When you click on the link in Contact Center Manager Administration (CCMA), your Web brows...

Real-time displays on a standalone Contract Center manager Administration (CCMA) are not being updated with data. You suspect that the CCMA server is not receiving real-time data f...

In a SIP environment, which component of Avaya Aura Contact Center (AACC) performs call processing?

You have completed s single, non-replicated nodal Contact Center Multimedia (CCMM) Installation, hut after configuring the License Manager and rebooting the server, you are seeing...

When the agent attempts to log into the Avaya Aura Agent Desktop (AAAD) for the first time, an "Invalid Credentials" error message is displayed. What is the cause of the error?

You have uploaded a new license file containing additional features to the Contact Center Manage Server (CCMS) and updated the License Manager with the new licenses. However, the n...

You want to install the Service Packs on your Avaya Aura Contact Center (AACC) co-resident server which contains Contact Center Manager Server (CCMS), Contact Center Manager Admini...

You are planning an Avaya Aura Contact Center (AACC) deployment. I he Information Technology department has requested that you specify host names (or the AACC servers. Whit h two h...

During installation of Contact Center Manager Server (CCMS) on a standalone server, an error message is displayed. The installation ultimately fails. What would you do to detect th...

You are In the process of installing the Avaya Aura Contact (enter (AACX) Contact Center Manager Server (CCMS) software. As part of the installation, the Platform Vendor Independen...

You must upgrade a contact center to Avaya Aura Contact Center (AACC) 6.x. The site is currently using Avaya NES Contact Center Rel 7.0 (CC7), with standalone Contact Center Manage...

You are in the process of migrating an Avaya NHS Contact Center Multimedia (CCMM) 6 0 server to a new Avaya Aura Contact (enter (AACC) CCMM 6 server. The old server remains a large...

Which communication protocol is used between an Avaya Aura SIP enablement Service (SES) and the Contact Center Manager Server (CCMS)?

You are experiencing issues with voice treatments being played to callers. You believe there may I problem with the Avaya Media Server (Avaya MS). Where would you go to find Avaya...

Which two Avaya Aura Contact Center (AACC) components are supported by the capacity Assessment Tool (CapTool)? (Choose two.)

What is the maximum recommended CPU utilization for SIP-based Contract Center manager Server (CCMS)?

While troubleshooting issues sending e-mail from a Contact Center Multimedia (CCMM) server you encounter the following error in the tmailManager.log file: javax.net.ssl.SSLHandshak...

You are using the Communication Control Toolkit (CCT) Reference Client to troubleshoot issues with CCT in a SIP based environment. You have started up the Reference Client and conn...

An administrator is attempting to modify an application within Contract Center manager Administration (CCMA) using the orchestration designer. When the administration launches the...

A standalone Contact Center Manager Administration (CCMA) server was configured as a member of a workgroup prior to Installation of the CCMA software. After the installation was co...

You are preparing to install Quick Fix Engineering (QH-) patches on the Avaya Media Server (Avaya MS). Although you are performing the work during a scheduled maintenance window, t...

While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files. How would you make an archive of the log files to pr...

Which windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?

You are installing Contact Center manager Administrator (CCMA) on a server that has been loaded from a prebuilt image joined to the customer's domain. The server does not have a DV...

Which two utilities can be used to uninstall Avaya Aura Contact Center (AACC) software? (Choose two)

You need to enable additional debugging information for the Contact Center Multimedia (CCMM) Email Manager to resolve an issue. How would you do this?

You have installed an Avaya Aura Contact Center (AACC) with standalone Contact Center Multimedia (CCMM) and Communication Control Toolkit (CCT) servers. The CCMM server is a member...

In a SIP-based Avaya Aura Contact Center (AACC) environment, voice calls are directed to the Contact Center Manager Server (CCMS) via route points. For voice calls to be directed t...

You are planning a migration of an existing Avaya IMI-S Contact Center RIs.7.0 installation to Avaya Aura Contact Center (AACC) RIs.6.x. The Installation consists of standalone Con...

You are configuring .111 ODBC data source for use with the Database Integration Wizard (DIW) on M Contact Center Manager Server (CCMS). You have installed l he ODBC driver for the...

You must change the hostname or the Contact Center Manager Server (CCMS) in an Avaya Aura contact Center (AACC) installation which contains only CCMS and Contact Center Manager Adm...

In an Avaya Aura Contact Center (AACC) multimedia environment with Communications Control toolkit (CCT), which NCCT service is not used in a SIP deployment?

In the design architecture of SIP, there is a logical entity that is capable of receiving delivery of Subscriptions, caching subscription conditions, and then causing transmission...