Avaya
3301 · Question #5
3301 Question #5: Real Exam Question with Answer & Explanation
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Question
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails. What is a possible cause of this problem?
Options
- AThe agent's web browser is not set for the correct character encoding.
- B.NET 3.5 Service Pack 1 is not installed on the agent's computer.
- CInternet Explorer is not set as the default browser on the agent's computer.
- DThe agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia
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