Avaya
3301 · Question #4
3301 Question #4: Real Exam Question with Answer & Explanation
The correct answer is A. CCT. See the full explanation below for the reasoning.
Question
In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agent's telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may be answered either via the telephone or AAAD. If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to signal off-hook?
Options
- ACCT
- BSIP RTP
- CTAPI
- DTR87
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