Avaya
3301 · Question #1
In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most commonly received e-mail queries?
The correct answer is D. Use the "Auto-Suggest Promotion" tool in CCMM Administration to promote auto-suggestions. See the full explanation below for the reasoning.
Question
In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most commonly received e-mail queries?
Options
- ARun ,1 "Contacts is Closed by Auto Suggestion, top 5" historical report from the "Multimedia" folder
- BEnable "Keyword Reporting" for e-mail contactsinthe "E mail" tool in Contact Center Multimedia (CCMM)
- CRun a "Contact Summary" report in Historical Reporting on the CCMA server and create auto-responses
- DUse the "Auto-Suggest Promotion" tool in CCMM Administration to promote auto-suggestions
How the community answered
(48 responses)- A2% (1)
- B13% (6)
- C6% (3)
- D79% (38)
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