When the agent attempts to log into the Avaya Aura Agent Desktop (AAAD) for the first time, an "Invalid Credentials" error message is displayed. What is the cause of the error?

Question

Options

• AThe Windows account that the agent has used to log on to the computer is not mapped to an address
• BThe password set for the agent in Contact Center Multimedia (CCMM) does not match I password the
• CThe Voice URI assigned to the agent in Contact Center Manager Administration (CCMA) is incorrect.
• DThe SSL certificate used to secure CCT communications is not installed on the agent's computer.

• A
  77% (20)
• B
  8% (2)
• C
  4% (1)
• D
  12% (3)

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