Real-time displays on a standalone Contract Center manager Administration (CCMA) are not being updated with data. You suspect that the CCMA server is not receiving real-time data from the Contact Center Server (CCMS). Which tool on the CCMA server can he used to determine whether real time data is being received from CCMS?

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Accepted Answer

B. RTR Monitor from the CCMA Configuration utility

Answer

A. mRcv.exe

Answer

C. iceRTDTrace.exe

Answer

D. mCast.exe

Real-time displays on a standalone Contract Center manager Administration (CCMA) are not being updated with data. You suspect that the CCMA server is not receiving real-time data from the Contact Cent

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