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3301 · Question #19
3301 Question #19: Real Exam Question with Answer & Explanation
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Question
Real-time displays on a standalone Contract Center manager Administration (CCMA) are not being updated with data. You suspect that the CCMA server is not receiving real-time data from the Contact Center Server (CCMS). Which tool on the CCMA server can he used to determine whether real time data is being received from CCMS?
Options
- AmRcv.exe
- BRTR Monitor from the CCMA Configuration utility
- CiceRTDTrace.exe
- DmCast.exe
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