Avaya
3301 · Question #14
Which Avaya Aura Contact Center (AACC) historical report contains the time of arrival, Automatic Number Identification (ANI), answering agent, and final disposition for individual calls?
The correct answer is C. Contact Summary report. See the full explanation below for the reasoning.
Question
Which Avaya Aura Contact Center (AACC) historical report contains the time of arrival, Automatic Number Identification (ANI), answering agent, and final disposition for individual calls?
Options
- AContacts Details report
- BContacts Received by Skillset report
- CContact Summary report
- DContact Treatment report
How the community answered
(46 responses)- A9% (4)
- B7% (3)
- C70% (32)
- D15% (7)
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