Avaya
3301 · Question #12
When attempting to log on to Contact Center Manager Administrator (CCMA) for the first time using internet Explorer 7.0, a new supervisor sees the message "ERROR:UNKNOWN!" on the login page. None…
The correct answer is C. The character encoding is set to an incorrect value in the supervisor's web browser. See the full explanation below for the reasoning.
Question
When attempting to log on to Contact Center Manager Administrator (CCMA) for the first time using internet Explorer 7.0, a new supervisor sees the message "ERROR:UNKNOWN!" on the login page. None the other supervisors report the issue, and you have logged onto CCMA yourself with the "webadmin" account and verified that it is functioning normally. What is causing this problem and how should it be corrected?
Options
- AThe CCMA server does not have a Windows Language Pack installed for the language assigned
- BThe supervisor is connecting to the CCMA website while logged into the computer as a non-domain
- CThe character encoding is set to an incorrect value in the supervisor's web browser.
- DThe URL for the CCMA server has not been added to the list of Trusted Sites in the supervisor's
How the community answered
(47 responses)- A2% (1)
- B6% (3)
- C77% (36)
- D15% (7)
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