220-1102 Exam Questions

A user is unable to log in to a workstation. The user reports an error message about the date being incorrect. A technician reviews the date and verifies it is correct, but the sys...

A technician needs to configure a backup solution that will have the least additional expenses and impact on users. Which of the following steps should the technician complete? (Ch...

A change management review board denied an administrator's request for change. The administrator had provided the purpose and scope of the change, the date and time, and impacted s...

A technician is preparing a training room, and the workstations must all have the same OS. applications, and settings. Which of the following methods is the best way to accomplish...

Which of the following environmental controls is most important to maintain the safety of a data center?

An employee utilizes a personal smartphone to work remotely. The employee is unable to reach the portal using the company-provided VPN service. Which of the following describes the...

A technician receives a help desk request from a user who reports a software issue. After following the established troubleshooting steps, the technician determines the issue is re...

A technician is investigating a workstation that has not received the latest policy changes. Which of the following commands should the technician use to apply the latest domain po...

Internet speeds on a user's Windows 10 device are slow, but other devices on the same network are running at normal speeds. A technician thinks the issue may be related to the prox...

A user's Android phone has been randomly restarting. A technician investigates and finds several applications have been installed that are not available within the standard marketp...

Which of the following is a technique used by a threat actor to engage and obtain information via a telephone call?

A computer has been infected with malware. Despite several attempts to remove the malware, the issue persists. Which of the following actions should the technician take next? (Choo...

A user receives a message on a PC stating it has been infected by malware. A technician runs a full scan on the user's machine and detects no malware. Later that day, the same mess...

A technician is trying to perform an in-place upgrade of a Windows OS from a file. When the technician double-clicks the file, the technician receives a prompt to mount a drive. Wh...

A change was introduced in the company's DNS server, but local workstations have not applied it yet. Which of the following commands should the help desk technician use to force th...

A technician needs to implement a system to handle both authentication and authorization. Which of the following meets this requirement?

Users report that they can log in to the web application during business hours, but none of the application's functions are working properly. Company policy does not allow for the...

A customer's PC is performing slowly and displaying unexpected pop-up messages. Which of the following should a technician use to troubleshoot this issue?

A systems administrator needs to access a hypervisor that went offline. After doing a port scan, the administrator notices that company policy is blocking the RDP default port. Whi...

A technician is configuring security for a computer that is located in a common area. A sign above the computer indicates only authorized users can use the computer. Guests visitin...

A technician is reusing several hard drives to increase local storage on company workstations. The drives contain PII that is no longer needed. Which of the following should the te...

Users access files in the department share. When a user creates a new subfolder, only that user can access the folder and its files. Which of the following will MOST likely allow a...

The following error is displayed on a user's computer screen: No operating system found Which of the following is the first troubleshooting step a technician should complete?

An MDM report shows that a user's company cell phone has unauthorized applications installed. The device has recently checked into the MDM server, and the company still has access...

A technician is assisting a customer who is having difficulty accessing the company's website. Which of the following should the technician do first?

A technician is installing a new SOHO wireless router and wants to ensure it is secure and uses the latest network features. Which of the following should the technician do first?

A user accidentally installed the incorrect word processing application on an iMac. Which of the following would allow the user to uninstall the incorrect application?

The user often hosts meetings from a Windows desktop, and meeting participants ask the user to make the text larger when the user shares the computer screen. When not in meetings,...

After a computer upgrade at an imaging lab, the upgraded computers are not able to obtain an IP address. Which of the following is most likely the issue?

A company's help desk receives numerous calls from employees reporting issues related to a current security breach. Which of the following steps should the help desk team take to d...

A user is unable to access the company's internal network on a separate subnet. A help desk technician verifies the user's credentials, and the user has the appropriate permissions...

Which of the following filesystems supports journaling?

Which of the following Windows 10 editions is the most cost-effective and appropriate for a single user who needs to access their computer remotely?

The camera and microphone on an iPhone user's device are activating without any user input. The user's friend recently modified the device to allow applications to be installed out...

An application is not performing well and will occasionally shut down with no error provided. Which of the following Task Manager tabs should be used to troubleshoot the applicatio...

A technician needs to import a new digital certificate and place it in the proper location. Which of the following Control Panel utilities should the technician use to import the c...

Which of the following environmental effects can be the result of using virtualization?

A customer recently upgraded their computer to the latest Windows version and is now having issues with the display. The icons and text are too large, and the colors are not accura...

Which of the following device types would a technician consider a security concern?

Which of the following should be used to configure automatic backups on macOS?

Which of the following system preference items allows a user to enable third-party application installations on macOS 11?

A user downloaded a 64-bit version of a new software program, but the installation failed due to an error. Which of the following most likely caused the error?

Which of the following is natively used with Active Directory?

A technician needs to configure a newly installed SSD. Which of the following tools should the technician use? (Select two).

A user calls the help desk to report an issue with their smartphone. After the user returns from a business trip, the user is no longer able to access email or visit websites witho...

Which of the following methods is a way to superficially delete files on a hard drive?

A user downloads an application with a plug-in that is designed to automatically prompt for an OTP when the user browses to a specific website. The plug-in installs without any war...

A technician is updating the OS on a number of Windows workstations. After successfully updating several workstations, the technician receives an error indicating that the upgrade...

A security administrator teaches all of an organization's staff members to use BitLocker To Go. Which of the following best describes the reason for this training?

Several computers have been infected with malware, causing the company network to slow down and sensitive company information to be lost. The IT department installs new antivirus s...