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220-1102 · Question #741

220-1102 Question #741: Real Exam Question with Answer & Explanation

The correct answer is B: Reimage the computer.. In change management, the scope of a project lists all the changes that are taking place. The scope ensures that all team members understand the boundaries and extent of the project, helping to prevent unexpected changes. Scope: Defines the project's boundaries and deliverables,

Software Troubleshooting

Question

A user receives a message on a PC stating it has been infected by malware. A technician runs a full scan on the user's machine and detects no malware. Later that day, the same message reappears. Which of the following steps should the technician take to restore the system to regular functionality?

Options

  • ACheck for Windows updates.
  • BReimage the computer.
  • CEnable Windows Firewall.
  • DRun System File Checker.

Explanation

In change management, the scope of a project lists all the changes that are taking place. The scope ensures that all team members understand the boundaries and extent of the project, helping to prevent unexpected changes. Scope: Defines the project's boundaries and deliverables, including all the planned changes. It ensures that everyone involved understands what is included and excluded in the project, minimizing unexpected changes. Risk analysis: Identifies potential risks and their impact but does not list the changes. Rollback plan: Provides a strategy for reverting changes if something goes wrong but does not list Review: Involves evaluating changes but does not compile the list of changes.

Topics

#Malware removal#Persistent malware#System restoration#Reimaging

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