220-1102 · Question #752
An MDM report shows that a user's company cell phone has unauthorized applications installed. The device has recently checked into the MDM server, and the company still has access to remote wipe the d
The correct answer is A. Obtained root access.. The presence of unauthorized applications on a managed device, while MDM still functions, suggests the user has gained elevated privileges.
Question
An MDM report shows that a user's company cell phone has unauthorized applications installed. The device has recently checked into the MDM server, and the company still has access to remote wipe the device. Which of the following describes the action the user has performed?
Options
- AObtained root access.
- BUpgraded the OS.
- CInstalled a VPN.
- DUninstalled the MDM software.
How the community answered
(32 responses)- A72% (23)
- B16% (5)
- C9% (3)
- D3% (1)
Why each option
The presence of unauthorized applications on a managed device, while MDM still functions, suggests the user has gained elevated privileges.
Obtaining root access (rooting on Android or jailbreaking on iOS) grants users elevated privileges, allowing them to bypass device security, install unauthorized applications, and modify system settings that would otherwise be controlled by MDM policies. This explains how unauthorized apps could be present despite MDM oversight.
Upgrading the OS typically involves vendor-approved updates and does not inherently enable the installation of unauthorized applications or bypass MDM controls.
Installing a VPN client secures network traffic but does not typically bypass device security to allow unauthorized app installation.
If the user had uninstalled the MDM software, the device would likely no longer check into the MDM server, and the company would lose the ability to remotely wipe it.
Concept tested: Mobile device rooting/jailbreaking
Source: https://learn.microsoft.com/en-us/mem/intune/fundamentals/what-is-intune
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