CompTIA
220-1102 · Question #754
A technician is assisting a customer who is having difficulty accessing the company's website. Which of the following should the technician do first?
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Operational Procedures
Question
A technician is assisting a customer who is having difficulty accessing the company's website. Which of the following should the technician do first?
Options
- AAsk the customer for their log-in credentials.
- BCheck the company's internal knowledge base for solutions.
- CRefer the customer to a more experienced technician.
- DRecord the details of the issue in the company's ticketing system.
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Topics
#IT support#Ticketing systems#Documentation#Troubleshooting process