The following error is displayed on a user's computer screen: No operating system found Which of the following is the first troubleshooting step a technician should complete?

The correct answer is A. Disconnect external storage. The first step is to disconnect external storage (Option A). Sometimes, the system may be attempting to boot from an external drive or USB device instead of the internal hard drive. By removing the external storage, the system will attempt to boot from the correct drive.

Hardware and network troubleshooting

Question

The following error is displayed on a user's computer screen:

No operating system found Which of the following is the first troubleshooting step a technician should complete?

Options

ADisconnect external storage.
BFlash the BIOS.
CReplace the SATA cable.
DTurn on the device in safe mode.

How the community answered

(56 responses)

A
75% (42)
B
4% (2)
C
14% (8)
D
7% (4)

Explanation

The first step is to disconnect external storage (Option A). Sometimes, the system may be attempting to boot from an external drive or USB device instead of the internal hard drive. By removing the external storage, the system will attempt to boot from the correct drive.

Topics

#Boot error#Troubleshooting#Storage devices#BIOS/UEFI

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