CompTIA
220-1102 · Question #759
A company's help desk receives numerous calls from employees reporting issues related to a current security breach. Which of the following steps should the help desk team take to document the breach?
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Operational Procedures
Question
A company's help desk receives numerous calls from employees reporting issues related to a current security breach. Which of the following steps should the help desk team take to document the breach?
Options
- ARecord the details in the ticketing system.
- BTake screenshots and attach them to the root cause analysis.
- CDiscuss the incident with the company's legal team.
- DList the details in the company's knowledge base.
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Topics
#Incident Management#Help Desk Procedures#Documentation#Ticketing Systems