220-1102 · Question #759
220-1102 Question #759: Real Exam Question with Answer & Explanation
The correct answer is A: Record the details in the ticketing system.. In the event of a security breach, documenting the incident is crucial for tracking, analysis, and resolution. The appropriate steps should ensure thorough documentation and communication: The ticketing system is the primary tool for IT support to track incidents. Recording the d
Question
A company's help desk receives numerous calls from employees reporting issues related to a current security breach. Which of the following steps should the help desk team take to document the breach?
Options
- ARecord the details in the ticketing system.
- BTake screenshots and attach them to the root cause analysis.
- CDiscuss the incident with the company's legal team.
- DList the details in the company's knowledge base.
Explanation
In the event of a security breach, documenting the incident is crucial for tracking, analysis, and resolution. The appropriate steps should ensure thorough documentation and communication: The ticketing system is the primary tool for IT support to track incidents. Recording the details in the ticketing system ensures that all relevant information is documented systematically, can be easily accessed, and tracked through the resolution process.
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