220-1102 · Question #760
A user is unable to access the company's internal network on a separate subnet. A help desk technician verifies the user's credentials, and the user has the appropriate permissions to access the…
The correct answer is A. Consult with the firewall team to see If the user's IP address Is blocked. In this scenario, the user cannot access a separate subnet, and all other checks (credentials, network stability, and permissions) have been verified. The next logical step is to check if the user's IP address is being blocked by a firewall. Firewalls can block specific IP…
Question
A user is unable to access the company's internal network on a separate subnet. A help desk technician verifies the user's credentials, and the user has the appropriate permissions to access the network. The technician checks the network and finds the connection is stable. No other users are having this issue. Which of the following should the technician do next?
Options
- AConsult with the firewall team to see If the user's IP address Is blocked.
- BDelete the user's credentials and create new ones.
- CRun a virus scan on the user's workstation.
- DUpdate the network drivers on the user's workstation.
How the community answered
(41 responses)- A71% (29)
- B15% (6)
- C5% (2)
- D10% (4)
Explanation
In this scenario, the user cannot access a separate subnet, and all other checks (credentials, network stability, and permissions) have been verified. The next logical step is to check if the user's IP address is being blocked by a firewall. Firewalls can block specific IP addresses, preventing access to certain network segments. Given the problem's nature and the steps already taken, this is the most logical next step to ensure the user's IP is not inadvertently blocked.
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