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220-1102 · Question #139

While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. R

The correct answer is B. A router was misconfigured and was blocking traffic.. Multiple internal users experiencing "website not trusted" issues across various sites, while remote users are unaffected, strongly suggests a network-level problem within the corporate environment.

Networking

Question

While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue?

Options

  • AA bad antivirus signature update was installed.
  • BA router was misconfigured and was blocking traffic.
  • CAn upstream internet service provider was flapping.
  • DThe time or date was not in sync with the website.

How the community answered

(26 responses)
  • A
    4% (1)
  • B
    65% (17)
  • C
    8% (2)
  • D
    23% (6)

Why each option

Multiple internal users experiencing "website not trusted" issues across various sites, while remote users are unaffected, strongly suggests a network-level problem within the corporate environment.

AA bad antivirus signature update was installed.

A bad antivirus signature update might block specific legitimate sites or interfere with applications, but it is less likely to universally cause "website not trusted" errors across numerous disparate websites for multiple users.

BA router was misconfigured and was blocking traffic.Correct

A misconfigured router or firewall within the corporate network could be blocking or improperly routing secure HTTPS traffic, causing browsers to report trust issues due to inability to establish secure connections or certificate validation failures. Since only internal users are affected and remote users are not, the issue points to an internal network device interfering with web access.

CAn upstream internet service provider was flapping.

If an upstream internet service provider was experiencing issues, both internal and remote users would likely be affected, which contradicts the observation that remote users had no problems.

DThe time or date was not in sync with the website.

While incorrect time or date on client machines can cause certificate validation errors, it is unlikely that numerous machines would simultaneously have their time/date drastically desynchronized to cause a sudden, widespread issue across an organization.

Concept tested: Network infrastructure troubleshooting, secure website access

Source: learn.microsoft.com/en-us/troubleshoot/windows/network-connectivity/resolve-network-connection-issues

Topics

#Network security#SSL/TLS inspection#Router configuration#Certificate errors

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