A user calls the help desk to report an issue with their smartphone. After the user returns from a business trip, the user is no longer able to access email or visit websites without a Wi-Fi connectio

The correct answer is A. Enable cellular data.. The most likely solution to this issue is to enable cellular data. After a business trip, the user may have disabled cellular data to avoid roaming charges, or the phone may have been set to Wi-Fi only for internet access. Enabling cellular data would restore internet access outs

Mobile devices

Question

A user calls the help desk to report an issue with their smartphone. After the user returns from a business trip, the user is no longer able to access email or visit websites without a Wi-Fi connection on the smartphone. Which of the following could the user do to most likely resolve the issue?

Options

AEnable cellular data.
BIncrease data limits.
CDisconnect the VPN.
DReinstall the SIM card.

How the community answered

(40 responses)

A
85% (34)
B
5% (2)
C
8% (3)
D
3% (1)

Explanation

The most likely solution to this issue is to enable cellular data. After a business trip, the user may have disabled cellular data to avoid roaming charges, or the phone may have been set to Wi-Fi only for internet access. Enabling cellular data would restore internet access outside of Wi-Fi

Topics

#Smartphone troubleshooting#Cellular data#Mobile connectivity#Network settings

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