220-1102 Exam Questions
828 real 220-1102 exam questions with expert-verified answers and explanations. Page 14 of 17.
- Question #677Operational Procedures
After a local company office was destroyed by a hurricane, the company files an insurance claim for equipment replacement. The company maintained current, off-site backups. Which o...
Insurance claimsAsset managementBusiness continuityDisaster recovery - Question #678Operating Systems
An organization wants to deploy a customizable operating system. Which of the following should the organization choose?
Operating System TypesLinuxOpen SourceCustomization - Question #679Security
Which of the following types of malware is designed to enable administrative access to a computer?
MalwareRootkitSecurity threatsPrivilege escalation - Question #680Operating Systems
Which of the following applications allows a user to create backups in macOS?
macOSBackupsTime Machine - Question #681Hardware
A location is experiencing under-voltage events during peak periods. Which of the following should be deployed at this location?
UPSPower protectionUnder-voltagePower quality - Question #682Security
A user's workstation was infected with a newly discovered virus that the AV system detected. After a full virus scan and a workstation reboot, the virus is still present in the OS....
Malware removalAntivirusBootable mediaVirus infection - Question #683Security
Which of the following is the weakest wireless security protocol?
Wireless SecurityWEPWPA2Encryption Protocols - Question #684Software Troubleshooting
A user is unable to see transaction details on a website, and nothing happens when the user clicks the details button. Which of the following should the user do to fix this issue?
Web browserPop-up blockerTroubleshootingBrowser settings - Question #685Operational Procedures
A systems administrator plans to upgrade a server to the latest operating system. Which of the following should the administrator do before placing a change request?
Change ManagementOperational ProceduresScope DefinitionServer Upgrade - Question #686Security
Which of the following provides disk encryption on computers running a Windows OS?
Disk EncryptionBitLockerWindows OSData Security - Question #687Security
A Windows user wants a filesystem that protects confidential data from attackers who have physical access to the system. Which of the following should the user choose?
WindowsFilesystemEncryptionData Protection - Question #688Security
A user's PC is performing slowly after the user clicked on a suspicious email attachment. The technician notices that a single process is taking 100% of RAM, CPU, and network resou...
MalwareIncident ResponseNetwork IsolationSystem Performance - Question #689Operational Procedures
A company wants to reduce the negative ecological impacts of its business and has decided to hire an e-waste company to dispose of equipment. Which of the following should the e-wa...
E-waste disposalData destructionCertificationIT asset disposal - Question #690Operating Systems
Which of the following commands lists running processes in Linux?
Linux commandsProcess managementSystem monitoring - Question #691Security
A technician is setting up a wireless network in a small, crowded office and wants to minimize Wi- Fi access. Which of the following security settings should the technician enable?
Wireless securityNetwork access controlAllow listMAC filtering - Question #692Security
A technician needs to implement password requirements that apply to all domain-joined computers. Which of the following commands should the technician most likely run?
Group PolicySecurity PoliciesCommand Line InterfaceDomain Management - Question #693Security
A technician is configuring a workstation's security settings, and the following options are available: - Account lockout policy - Group policy - Two-factor authentication - Passwo...
Group PolicyPassword PolicyEnterprise SecurityCentralized Management - Question #694Operating Systems
A technician downloaded an OS installation file but is unable to run it. When the technician tries to open the file, a message indicates no software is installed to run this file....
OS InstallationISO MountingFile AccessTroubleshooting - Question #695Operating Systems
A technician is installing an operating system on a new computer. Which of the following is the first step of the process?
OS InstallationBoot OrderBIOS/UEFISetup Process - Question #696Software Troubleshooting
A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools buil...
Remote AccessWindows ToolsTroubleshootingMicrosoft Remote Assistance (MSRA) - Question #697Software Troubleshooting
A technician is troubleshooting a desktop PC's recent slow performance and notes the following information. The PC has: - The standard amount of RAM - A recently defragmented hard...
performance troubleshootingCPU utilizationsoftware conflictssystem slowdown - Question #698Software Troubleshooting
A project manager reports severely degraded OS performance after the installation of a recent system patch. Which of the following should the technician most likely do to correct t...
System updatesOS performanceTroubleshootingPatch management - Question #699Security
Which of the following ensures proprietary information on a lost or stolen mobile device cannot be accessed while the device is offline?
Mobile securityData encryptionData protectionLost device security - Question #700Mobile devices
A user's enterprise-issued smartphone does not respond to touch after starting up the operating system. Which of the following should a technician try next?
Mobile device troubleshootingTouchscreenSmartphoneTroubleshooting methodology - Question #701Operating Systems
Due to special job responsibilities, an end user needs the ability to edit the properties of Windows system files. The user has already been granted local administrator privileges....
Windows AdministrationControl Panel UtilitiesSystem FilesAdministrative Tools - Question #702Security
Which of the following features can a technician use to ensure users are following password length requirements?
Group PolicyPassword policiesUser authenticationSecurity settings - Question #703Operating Systems
A user with a disability needs to be able to press the Ctrl+Alt+Del keyboard sequence one key at a time. Which of the following turns on this Ease ofAccess feature?
Ease of AccessSticky KeysKeyboard shortcutsWindows features - Question #704Operating Systems
A technician assigns the equivalent of root-level permissions to a user to perform a task. Which of the following user roles within the Windows OS should the technician choose?
Windows OSUser rolesPermissionsAdministrator - Question #705Software Troubleshooting
A user receives a message on a PC stating it has been infected by malware. A technician runs a full scan on the user's machine and detects no malware. Later that day. the same mess...
Malware troubleshootingAdministrative rightsSystem restorationPersistent threats - Question #706Operating Systems
A user's laptop is shutting down every time the laptop lid is closed, which is leading to frequent work interruptions. Which of the following should a help desk specialist do to re...
Laptop power settingsPower managementOperating system configurationTroubleshooting - Question #707Hardware and network troubleshooting
A user in a SOHO asks an off-site. remote technician to connect securely to the user's laptop. The technician is able to connect to the VPN but is unable to connect to the user's l...
FirewallRemote AccessVPNTroubleshooting - Question #708Software Troubleshooting
A technician is troubleshooting an issue on a PC that has low disk space. Which of the following Control Panel utilities should the technician most likely use to investigate and re...
Disk space managementControl PanelSoftware uninstallationTroubleshooting - Question #709Operating Systems
A user wants to back up a device's OS and data. Which of the following is the best way to accomplish this task?
System ImageBackupOS RecoveryData Protection - Question #710Operating Systems
Which of the following will automatically map network drives based on Group Policy configuration?
Group PolicyNetwork DrivesLogin ScriptsWindows Administration - Question #711Security
A user is unable to access the company's internal network on a separate subnet. A help desk technician verifies the user's credentials, and the user has the appropriate permissions...
Network troubleshootingFirewallAccess controlSubnets - Question #712Hardware
A customer needs to purchase a desktop capable of rendering video. Which of the following should the customer prioritize?
GPUVideo RenderingHardware SelectionPC Components - Question #713Networking
A technician is setting up a new PC in a SOHO. Which of the following should the technician most likely configure on the PC?
SOHONetwork configurationMapped drivesFile sharing - Question #714Software Troubleshooting
A client's device was recently used by multiple other users. The client reports their device is now running slower than usual. Which of the following steps should a technician take...
Software troubleshootingPerformance issuesMalware removalStartup programs - Question #715Security
A malicious user was able to export an entire website's user database by entering specific commands into a field on the company's website. Which of the following did the malicious...
SQL injectionWeb securityDatabase exploitationVulnerability - Question #716Operating Systems
A customer who uses a Linux OS called the help desk to request assistance in locating a missing file. The customer does not know the exact name of the file but can provide a partia...
Linux commandsFile searchingCommand-line utilitiesTroubleshooting - Question #717Networking
A user is attempting to access a shared drive from a company-issued laptop while working from home. The user is unable to access any files and notices a red X next to each shared d...
VPNRemote accessNetwork connectivityShared drives - Question #718Mobile devices
A technician needs to update the software on several hundred Mac laptops. Which of the following is the best method to complete the task?
MDMSoftware updatesDevice managementMac administration - Question #719Software Troubleshooting
A user's home system has been infected with malware. A technician has isolated the system from the network and disabled System Restore. Which of the following should the technician...
Malware removalAntivirus scanTroubleshooting stepsSecurity procedures - Question #720Security
An employee lost a smartphone and reported the loss to the help desk. The employee is concerned about the possibility of a breach of private data. Which of the following is the bes...
Mobile device securityRemote wipeData protectionIncident response - Question #721Security
A network administrator wants to enforce a company's security policy that prohibits USB drives on user workstations. Which of the following commands should the administrator run on...
Group PolicySecurity PolicyWindows administrationUSB restriction - Question #722Operating Systems
A company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each departm...
File PermissionsNTFS PermissionsInheritanceAccess Control - Question #723Mobile devices
A user's smartphone screen is not rotating. The technician confirms the rotation lock is deactivated. Which of the following steps should the technician perform next?
Smartphone troubleshootingScreen rotationMobile device issuesRestart - Question #724Operating Systems
Users report having difficulty using the Windows Hello facial recognition feature. Which of the following is a secondary feature of Windows Hello that can be used to log in?
Windows HelloAuthentication methodsPIN loginBiometric fallback - Question #725Security
Which of the following is the most secure method to protect a mobile device from unwanted access?
Mobile device securityAuthentication methodsBiometricsAccess control - Question #726Operational Procedures
An administrator's change was approved by the change management review board. Which of the following should the administrator do next?
Change managementIT operationsWorkflowOperational procedures