220-1102 · Question #697
A technician is troubleshooting a desktop PC's recent slow performance and notes the following information. The PC has: - The standard amount of RAM - A recently defragmented hard drive - A newly…
The correct answer is C. Uninstall the new program. Given high CPU utilization and the recent installation of a new application on a slow PC, uninstalling that new program is the most direct and likely effective action to resolve the performance issue.
Question
A technician is troubleshooting a desktop PC's recent slow performance and notes the following information. The PC has:
- The standard amount of RAM
- A recently defragmented hard drive
- A newly installed application
- High CPU utilization
Which of the following actions should the technician take to most likely resolve the performance issue?
Options
- AInstall more RAM.
- BReboot the PC.
- CUninstall the new program.
- DReplace the hard drive.
How the community answered
(17 responses)- A6% (1)
- B12% (2)
- C71% (12)
- D12% (2)
Why each option
Given high CPU utilization and the recent installation of a new application on a slow PC, uninstalling that new program is the most direct and likely effective action to resolve the performance issue.
The PC has 'the standard amount of RAM,' and while more RAM can improve performance, high CPU utilization points away from a primary RAM bottleneck as the immediate cause.
Rebooting the PC might temporarily clear some processes but does not address the underlying issue if the new application automatically starts and continues to consume high CPU resources.
The presence of a 'newly installed application' and 'High CPU utilization' strongly suggests that the recently installed software is consuming excessive CPU resources, leading to the slow performance. Uninstalling this program is the most direct action to test if it's the root cause.
The hard drive was 'recently defragmented,' indicating it's not likely the primary cause of high CPU utilization and slow performance.
Concept tested: Troubleshooting PC performance - identifying root cause
Source: https://learn.microsoft.com/en-us/windows-server/administration/performance-tuning/troubleshooting/cpu-usage-high-troubleshooting
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