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220-1102 · Question #698

A project manager reports severely degraded OS performance after the installation of a recent system patch. Which of the following should the technician most likely do to correct the issue?

The correct answer is C. Uninstall security update. If an OS performance degradation occurs immediately after a system patch installation, the patch is the most probable cause, and removing it is a primary troubleshooting step.

Software Troubleshooting

Question

A project manager reports severely degraded OS performance after the installation of a recent system patch. Which of the following should the technician most likely do to correct the issue?

Options

  • AReinstall the OS
  • BInitiate Windows System Restore
  • CUninstall security update
  • DRun an antivirus scan

How the community answered

(32 responses)
  • A
    16% (5)
  • B
    3% (1)
  • C
    75% (24)
  • D
    6% (2)

Why each option

If an OS performance degradation occurs immediately after a system patch installation, the patch is the most probable cause, and removing it is a primary troubleshooting step.

AReinstall the OS

Reinstalling the OS is a drastic measure and should be a last resort, as it involves significant downtime and data backup/restoration, which is unnecessary when a specific patch can be reverted.

BInitiate Windows System Restore

Initiating Windows System Restore can revert system files and settings to a previous state, but directly uninstalling the problematic update is a more precise and often quicker solution if the update is known to be the cause.

CUninstall security updateCorrect

Uninstalling the security update directly reverses the last change that correlated with the performance degradation, allowing the system to revert to its previous, stable state and performance level. This is a primary troubleshooting step when a system issue directly follows a recent software or update installation.

DRun an antivirus scan

Running an antivirus scan is generally for malware detection and removal; it is unlikely to resolve performance issues directly caused by a legitimate, but problematic, system patch.

Concept tested: Troubleshooting post-update performance issues

Source: https://support.microsoft.com/en-us/windows/how-to-uninstall-a-windows-update-ec9c5b6b-36d7-4c12-78d1-72417c372670

Topics

#System updates#OS performance#Troubleshooting#Patch management

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