A user's home system has been infected with malware. A technician has isolated the system from the network and disabled System Restore. Which of the following should the technician do next?

The correct answer is A. Perform an antivirus scan. This question follows the CompTIA A+ malware removal process. The technician has already completed steps 1 (identify and quarantine - network isolation) and 2 (disable System Restore, to prevent malware from hiding in restore points). The next step is to remediate the infection…

Software Troubleshooting

Question

Options

APerform an antivirus scan.
BRun Windows updates.
CReimage the system.
DEnable System Restore.

How the community answered

(43 responses)

A
81% (35)
B
5% (2)
C
2% (1)
D
12% (5)

Explanation

This question follows the CompTIA A+ malware removal process. The technician has already completed steps 1 (identify and quarantine - network isolation) and 2 (disable System Restore, to prevent malware from hiding in restore points). The next step is to remediate the infection by performing an antivirus/anti-malware scan to detect and remove the malicious software. Running Windows updates (B) would require network access and comes after removal. Reimaging (C) is a last resort if cleaning fails. Re-enabling System Restore (D) comes after the system is confirmed clean.

Topics

#Malware removal#Antivirus scan#Troubleshooting steps#Security procedures

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