CompTIA
220-1102 · Question #714
A client's device was recently used by multiple other users. The client reports their device is now running slower than usual. Which of the following steps should a technician take first? (Choose two.
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Software Troubleshooting
Question
A client's device was recently used by multiple other users. The client reports their device is now running slower than usual. Which of the following steps should a technician take first? (Choose two.)
Options
- APerform a virus scan.
- BCheck the startup programs.
- CBack up the data.
- DDisable the guest account.
- EUpdate the firmware.
- FReinstall the operating system.
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Topics
#Software troubleshooting#Performance issues#Malware removal#Startup programs