220-1102 · Question #714
A client's device was recently used by multiple other users. The client reports their device is now running slower than usual. Which of the following steps should a technician take first? (Choose…
The correct answer is A. Perform a virus scan. B. Check the startup programs. When a device used by multiple users is suddenly running slow, the two most likely culprits are malware (which other users may have inadvertently introduced) and unwanted startup programs (which other users may have installed that now run at boot and consume resources)…
Question
A client's device was recently used by multiple other users. The client reports their device is now running slower than usual. Which of the following steps should a technician take first? (Choose two.)
Options
- APerform a virus scan.
- BCheck the startup programs.
- CBack up the data.
- DDisable the guest account.
- EUpdate the firmware.
- FReinstall the operating system.
How the community answered
(30 responses)- A80% (24)
- D3% (1)
- E3% (1)
- F13% (4)
Explanation
When a device used by multiple users is suddenly running slow, the two most likely culprits are malware (which other users may have inadvertently introduced) and unwanted startup programs (which other users may have installed that now run at boot and consume resources). Performing a virus scan rules out malicious software, and checking startup programs identifies resource-heavy processes that shouldn't be running. Backing up data and reinstalling the OS are premature at this stage. Disabling the guest account is a security measure, not a performance fix. Updating firmware is unlikely to directly address slowness caused by multi-user activity.
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