CompTIACompTIA
220-1102 · Question #714
220-1102 Question #714: Real Exam Question with Answer & Explanation
The correct answer is A: Perform a virus scan.. Perform a virus scan Multiple users on a device increase the risk of malware, which can cause performance issues. Check the startup programs Unnecessary programs running at startup can slow down the
Software Troubleshooting
Question
A client's device was recently used by multiple other users. The client reports their device is now running slower than usual. Which of the following steps should a technician take first? (Choose two.)
Options
- APerform a virus scan.
- BCheck the startup programs.
- CBack up the data.
- DDisable the guest account.
- EUpdate the firmware.
- FReinstall the operating system.
Explanation
Perform a virus scan Multiple users on a device increase the risk of malware, which can cause performance issues. Check the startup programs Unnecessary programs running at startup can slow down the
Topics
#Software troubleshooting#Performance issues#Malware removal#Startup programs
Community Discussion
No community discussion yet for this question.