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220-1102 · Question #685

A systems administrator plans to upgrade a server to the latest operating system. Which of the following should the administrator do before placing a change request?

The correct answer is A. Establish a scope. Before submitting a change request for a server OS upgrade, it is crucial to establish the scope of the change to define what will be affected, resources needed, and potential impact.

Operational Procedures

Question

A systems administrator plans to upgrade a server to the latest operating system. Which of the following should the administrator do before placing a change request?

Options

  • AEstablish a scope
  • BGet change board approval
  • CCreate a test environment
  • DRoll back any previous changes

How the community answered

(24 responses)
  • A
    75% (18)
  • B
    8% (2)
  • C
    13% (3)
  • D
    4% (1)

Why each option

Before submitting a change request for a server OS upgrade, it is crucial to establish the scope of the change to define what will be affected, resources needed, and potential impact.

AEstablish a scopeCorrect

Establishing a scope defines the boundaries of the change, including which systems are affected, the resources required, the timeline, and the potential impact, which is essential information needed before formalizing a change request and seeking approval. This foundational step helps justify the change to the change board.

BGet change board approval

Getting change board approval is a step that follows the creation and submission of a change request, not something done before placing the request.

CCreate a test environment

Creating a test environment is an important step in the change management process, typically occurring after the scope is defined and often before or in parallel with formal approval, but defining the scope must precede it.

DRoll back any previous changes

Rolling back previous changes is a corrective action taken if a recent change causes issues, which is irrelevant to the initial planning phase of a new upgrade.

Concept tested: Change management process - initial planning

Source: https://learn.microsoft.com/en-us/azure/devops/boards/backlogs/define-features-epics?view=azure-devops

Topics

#Change Management#Operational Procedures#Scope Definition#Server Upgrade

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