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220-1102 · Question #685
220-1102 Question #685: Real Exam Question with Answer & Explanation
The correct answer is A: Establish a scope. Before submitting a change request for a server OS upgrade, it is crucial to establish the scope of the change to define what will be affected, resources needed, and potential impact.
Operational Procedures
Question
A systems administrator plans to upgrade a server to the latest operating system. Which of the following should the administrator do before placing a change request?
Options
- AEstablish a scope
- BGet change board approval
- CCreate a test environment
- DRoll back any previous changes
Explanation
Before submitting a change request for a server OS upgrade, it is crucial to establish the scope of the change to define what will be affected, resources needed, and potential impact.
Common mistakes.
- B. Getting change board approval is a step that follows the creation and submission of a change request, not something done before placing the request.
- C. Creating a test environment is an important step in the change management process, typically occurring after the scope is defined and often before or in parallel with formal approval, but defining the scope must precede it.
- D. Rolling back previous changes is a corrective action taken if a recent change causes issues, which is irrelevant to the initial planning phase of a new upgrade.
Concept tested. Change management process - initial planning
Topics
#Change Management#Operational Procedures#Scope Definition#Server Upgrade
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