220-1102 · Question #746
A customer's PC is performing slowly and displaying unexpected pop-up messages. Which of the following should a technician use to troubleshoot this issue?
The correct answer is A. Anti-malware. Unexpected pop-up messages and slow performance are classic indicators of a malware infection, requiring the use of anti-malware software for troubleshooting.
Question
A customer's PC is performing slowly and displaying unexpected pop-up messages. Which of the following should a technician use to troubleshoot this issue?
Options
- AAnti-malware
- BRecovery Console
- CSystem Configuration
- DDisk Cleanup
How the community answered
(27 responses)- A89% (24)
- C7% (2)
- D4% (1)
Why each option
Unexpected pop-up messages and slow performance are classic indicators of a malware infection, requiring the use of anti-malware software for troubleshooting.
Anti-malware software is designed to detect, prevent, and remove malicious software, including adware that causes pop-ups and other malware that degrades system performance. Running a full scan is the appropriate first step for these symptoms.
Recovery Console (or Windows Recovery Environment) is used for advanced troubleshooting when the OS fails to start, not for removing malware from an active system.
System Configuration (msconfig) helps manage startup items and services to diagnose performance issues but does not directly remove malware or pop-ups.
Disk Cleanup frees up disk space by removing temporary files and is unrelated to malware removal or addressing unexpected pop-ups.
Concept tested: Identifying and removing malware
Source: https://support.microsoft.com/en-us/windows/get-help-with-windows-security-113c27e0-c831-4177-84ad-e9df25927977
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