CMQ-OE Exam Questions
173 real CMQ-OE exam questions with expert-verified answers and explanations. Page 2 of 4.
- Question #52
Long-range trend analysis is typically used in performing which of the following activities?
- Question #54
Which of the following is true about the relationship between Cp and Cpk?
- Question #55
Which of the following techniques is most useful for measuring the test?retest reliability of a survey?
- Question #56
Management's goal is to continually improve customer service and satisfaction. Their actions include the following. Which of these actions is least likely to help achieve the goal?
- Question #57
At a distributor of plumbing supplies, which one of the following actions will have the most positive influence on employees to improve products, processes, and services?
- Question #58
Which of the following lists is most representative of "external customers"of the town's public high school?
- Question #59
Effective actions taken to improve products and service provided by a sports clothing manufacturer to the distributors of their athletic products could include:
- Question #60
Segmentation of a teaching hospital's patient database would be:
- Question #61
A clustered-preference customer segment would be characterized by:
- Question #62
Which of the following should be accomplished first when implementing customer relationship management initiatives?
- Question #63
Which of the following are proactive sources of customer information?
- Question #64
Which of the following is the most appropriate sequence of events for administering a customer satisfaction survey, from beginning to end?
- Question #65
Which of the following is the most direct technique for measuring customer value?
- Question #66
Quality function deployment looks at the relationship between all but which of the following components?
- Question #67
A focus group consisting of external customers would be useful to:
- Question #68
Mystery shopping is a term that applies to:
- Question #69
The first step in a successful customer satisfaction program is to:
- Question #70
A listening post is a:
- Question #71
In the development of a consumer appliance product survey which of the following data would likely aid the process?
- Question #72
To further improve customer loyalty, an investment service organization may effectively use which of the following strategies?
- Question #73
The best use of the cost of lost banking customers is to:
- Question #74
One of the most important customer service principles to apply is:
- Question #75
For a bookseller that sells entirely through a Web site, managing the diversity of customers would entail which of the following?
- Question #76
Typical factors chosen as criteria for supplier selection would include all but:
- Question #77
A condition under which a supplier appearing on the customer 's "OK to buy from" list would not be issued an order would be:
- Question #78
In medical device manufacturing and in pharmaceutical production, strict traceability is mandated by regulation. What type of actions may draw upon this requirement?
- Question #79
An action of highest priority is for suppliers to:
- Question #80
Some of the metrics that could be used to measure performance of a commercial painting contractor are:
- Question #81
Facts pertaining to which of the following would be critical in developing a system of supplier performance measurement for an aircraft engine manufacturer?
- Question #82
In planning the strategy for improving supplier performance, which of the following should be considered?
- Question #83
All except one of the following could be a benefit to a supplier in a partnership or alliance with a customer. Which one?
- Question #84
The role of supply chain management is to:
- Question #85
Which of the following is not a technique or practice involved in supplier logistics management?
- Question #86
The primary purpose of a supplier certification program is to:
- Question #87
Which of the following is the least effective technique for developing good relationships with suppliers?
- Question #88
The primary goal of procurement management is to:
- Question #89
Which of the following is the least desirable goal of the customer?supplier relationship?
- Question #90
When there is a slippage in quality, just-in-time inventory systems affect:
- Question #91
Designing effective training approaches must take into account:
- Question #92
Which of the following statements are true about the differences between training and education?
- Question #93
From the following pairs, select the most critical factors relating to training:
- Question #94
In time of financial stress, training is often one of the first functions to be discontinued, because:
- Question #95
Which of the following is the primary purpose of training?
- Question #96
Training appears to be needed in all but one of the following situations. Which one?
- Question #97
A training needs analysis is:
- Question #98
All except one of the following is a technique used in assessing training needs. Which one is not?
- Question #99
Which of the following training delivery methods would be most effective in a situation with large employee populations, multiple sites needing concurrent delivery, and high turnov...
- Question #100
Which of the following is true?
- Question #101
All but one of the following relates to how adults learn. Which one?
- Question #103
All but one of the following is a job aid type instructional tool. Which one is not?