ASQ
CMQ-OE · Question #74
CMQ-OE Question #74: Real Exam Question with Answer & Explanation
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Question
One of the most important customer service principles to apply is:
Options
- A"The customer is always right."
- BWhen dealing with a problem, thank the customer for bringing the problem to you and allowing
- CState your organization's policy regarding handling of such problems.
- DBe sure the customer realizes you are not responsible for the problem.
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