One of the most important customer service principles to apply is:

Question

Options

• A"The customer is always right."
• BWhen dealing with a problem, thank the customer for bringing the problem to you and allowing
• CState your organization's policy regarding handling of such problems.
• DBe sure the customer realizes you are not responsible for the problem.

• A
  11% (3)
• B
  79% (22)
• C
  7% (2)
• D
  4% (1)

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