The first step in a successful customer satisfaction program is to:

Question

Options

• AHire and train qualified staff and reward them based on performance.
• BGet to know the customers' most pressing needs.
• CDevelop a strategic alliance/partnership with key customers.
• DGet management commitment to a focus on customers.

• A
  8% (3)
• B
  5% (2)
• C
  13% (5)
• D
  75% (30)

No community discussion yet for this question.