ASQ
CMQ-OE · Question #69
CMQ-OE Question #69: Real Exam Question with Answer & Explanation
The correct answer is D. Get management commitment to a focus on customers.. See the full explanation below for the reasoning.
Question
The first step in a successful customer satisfaction program is to:
Options
- AHire and train qualified staff and reward them based on performance.
- BGet to know the customers' most pressing needs.
- CDevelop a strategic alliance/partnership with key customers.
- DGet management commitment to a focus on customers.
Community Discussion
No community discussion yet for this question.