ASQ

CMQ-OE · Question #68

Mystery shopping is a term that applies to:

The correct answer is C. Anonymous observation of customer service practices. See the full explanation below for the reasoning.

Question

Mystery shopping is a term that applies to:

Options

AUse of random sampling to collect audit information.
BManagement by walking around (MBWA) for the retail industry.
CAnonymous observation of customer service practices.
DVerification of accuracy and reliability of sales data.

How the community answered

(23 responses)

A
9% (2)
B
4% (1)
C
83% (19)
D
4% (1)

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Full CMQ-OE Practice