A listening post is a:

Question

Options

• APhysical place in the facility where employees gather to discuss comments heard from
• BPlace where customer comments, pro and con, are posted for all employees to see.
• CPractice whereby surveillance personnel periodically listen in to ongoing conversations between
• DDesignated individual or group trained to listen carefully to customer comments, and record the

• A
  13% (4)
• B
  7% (2)
• C
  3% (1)
• D
  77% (23)

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