At a distributor of plumbing supplies, which one of the following actions will have the most positive influence on employees to improve products, processes, and services?

Question

Options

• AProvide rubber mats to relieve the fatigue of counter service personnel.
• BImplement an inventory system that will ensure that all commonly ordered items are in stock
• CTrain all employees in the seven basic quality tools.
• DEstablish and support cross-functional process improvement teams to address processes where

• A
  14% (6)
• B
  10% (4)
• C
  2% (1)
• D
  74% (31)

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