ASQ
CMQ-OE · Question #56
CMQ-OE Question #56: Real Exam Question with Answer & Explanation
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Question
Management's goal is to continually improve customer service and satisfaction. Their actions include the following. Which of these actions is least likely to help achieve the goal?
Options
- AProvide for positive reinforcement to employees who are trying to satisfy customers.
- BEncourage and support cooperation and conformance to quality standards amongst internal
- CEstablish an employee suggestion box system.
- DEnsure that employees have the training, information, and physical things they need to do their
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