Management's goal is to continually improve customer service and satisfaction. Their actions include the following. Which of these actions is least likely to help achieve the goal?

Question

Options

• AProvide for positive reinforcement to employees who are trying to satisfy customers.
• BEncourage and support cooperation and conformance to quality standards amongst internal
• CEstablish an employee suggestion box system.
• DEnsure that employees have the training, information, and physical things they need to do their

• A
  10% (2)
• C
  85% (17)
• D
  5% (1)

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