CMQ-OE Exam Questions

In your former position of employment you helped develop a statistical software package that the company markets, and because of your position there you receive royalties on the sa...

A department has been asked to name two employees who will become part of a temporary team set up by an external customer to resolve a recurring problem. Which of the following is...

You have been meeting every day for four days with the purchasing manager, trying to decide the relative responsibilities of the quality and purchasing departments for dealing with...

Managers who take shortcuts, push employees beyond their limits, eliminate training, and neglect equipment maintenance probably are:

Two employees separately submitted the same idea to a company's formal suggestion system on the same date. Under the rules of the system the employee who submits an idea is to rece...

The leader of a team that had formerly worked together exceptionally well has noticed several disagreements between team members since two new people joined the team two weeks ago....

As part of the continued evolution of their TQM philosophy, a company recently devised a sophisticated gain-sharing program that allows all employees to obtain financial rewards fr...

Which of these circumstances might reasonably prompt a reevaluation of an organization's policies and strategic objectives?

A small chain of five retail stores has just completed its initial strategic planning and wishes to determine the effectiveness of its plans for the first year. They should track a...

Three hospitals are located within the same metropolitan are a. One hospital determined that both its cafeteria and its gift shop ranked lower in variety and convenience than the o...

Strategic planning may include all but which of the following?

During the development of company strategy, input should be sought from:

To establish the direction an organization's first strategic planning initiative should take, the organization should first create:

An organization's environmental scanning process has uncovered the following: - They have an underutilized core competency. - Their research and development capability is well reco...

The role of the quality function in supporting strategic plans could include all but which of the following?

In preparation for strategic planning, organizations should look closely at their industry to determine:

The budgets of most internal staff and operations functions do not include figures for:

Based only on the following data, which answer is correct? Purchased 12 delivery trucks for a total of $360,000 Estimated the payback from an ISO 9000 QMS project at $1,200,000 Net...

Assessing and identifying exposure to risks should:

Which of the following are methods for mitigating risks?

Knowledge management involves all but which of the following?

Which of the following are good reasons for including workforce personnel on project teams?

Which of the following is not generally a characteristic of communication in hierarchical organizations?

All but one of the following represents good communicating skill. Which one does not?

As part of your preparation for a business trip to another country it would be wise to do all but one of the following. Which one would that be?

Which of the following factors would be most critical to consider early when contemplating a conversion of a "brick and mortar" retail business to an e-business?

To gain a competitive edge, a commercial flower grower seeks a technology solution that will improve productivity, quality, customer satisfaction, and profits. Which of the followi...

In selecting among different projects, the time value of money is considered for which of the following reasons?

An external risk factor that might need to be considered when conducting project planning is:

Which of the following is the biggest problem in cost璪enefit analysis?

Which of the following elements would be expected to be included in a good project plan?

Which of the following is not an advantage of a formal project report?

The most critical use for project portfolio analysis is to:

Given a four-week project involving 22 tasks, a budget of $22,000, and a part-time team (project manager and two analysts), which project management tool will most likely be used t...

The mission statement for a quality function would best focus on:

Which of the following quality tools is most likely to identify a specific quality system effectiveness problem to be addressed?

The Baldrige Award performance excellence criteria address which types of performance?

The purpose of the ISO 9001 standard is to:

Which of the following is true?

Which of the following concepts may best exemplify a universal business rationale for improving quality?

All but one of the following statements is true. Which one is not true?

The concept of self-control by a production worker includes:

A new process improvement team has just flowcharted how a process currently works. The value to the team is to:

An acute-care unit of a medium-size hospital wants to develop a standardized approach to root cause analysis to improve diagnostic effectiveness. What tools should they consider fo...

In computing ROTI, which of the following would not be considered a training cost?

Theory of constraints:

Looking at the following data: 40, 20, 10, 20, 50, 90, 80, 30, 20, 40 the mean is , the median is ,

Disposition of a product using go/no-go data is based on what type of sampling plan?

The best technique for analyzing qualitative data is to:

A way to ensure a near 100 percent response rate for a survey is to conduct the survey with the group targeted for study at a time and place when everyone in the group is present a...