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CMQ-OE · Question #64

Which of the following is the most appropriate sequence of events for administering a customer satisfaction survey, from beginning to end?

The correct answer is C. IV, I, II, VI, V, III. See the full explanation below for the reasoning.

Question

Which of the following is the most appropriate sequence of events for administering a customer satisfaction survey, from beginning to end?

Options

  • AI, VI, IV, II, V, III
  • BI, II, V, VI, III, IV
  • CIV, I, II, VI, V, III
  • DVI, I, II, V, IV, III
  • IPrepare the survey instrument.

How the community answered

(38 responses)
  • A
    3% (1)
  • B
    3% (1)
  • C
    71% (27)
  • D
    16% (6)
  • I
    8% (3)

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