3309 Exam Questions

Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

When performing a backup of the Avaya Aura Experience Portal (AAEP), which two operating systems are supported for the backup server? (Choose two)

You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the fo...

Which field on the MRP Servers page specifies the IP address the speech server must server must use to communicate with the MRP when processing Automatic Speech Recognition (ASR) a...

After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/We...

Which two statements below about infinite campaigns are true? (Choose two)

What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?

In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode. Which is an accurate description of how ICR handles...

In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below. What is an accurate explanation of this SDR report?

A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it. Which corrective action should b...

Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)

A customer with Avaya Aura Contact Center uses an Event Handler to monitor for unsolicited events and failed responses. Which two statements regarding the Event Handler are true? (...

A customer with Avaya Aura Contact Center has a list of holidays that change on a yearly basis. This list will be referenced on multiple scripts. Which statement describes how to r...

How do you write a LOG message that will successfully print out to the log file the value of the variable MyLogVar_cv?

A supervisor with Avaya Aura Contact Center is going on vacation in two weeks and the agents will temporarily report to another supervisor during that time. When the supervisor ret...

Which statement is true about the Contact Center Management Administration function that is provided by the Avaya Media Server (Avaya MS)?

A customer with Avaya Contract Center in SIP environment would like to add voice processing commands to an application. Which block would be required?

Which POM component is responsible for launching calls, and sending SMS messages and email messages using associated servers?

On the Avaya Aura?Experience Portal (AAEP) 7.0 system that will perform voice campaigns, which three actions must be taken on the AAEP before installing Avaya Proactive Outreach Ma...

Which menu item provides real-time details about the calls being handled by Intelligent Customer Routing (ICR)?

Which statement describes Agent blending?

Which Avaya Aura?Experience Portal (AAEP) component routes incoming email messages to the configured applications?

Which Media Processing Platform (MPP) component provides low level call control support including the setup, monitoring, and tear-down of telephone calls?

A new Avaya Aura Experience Portal (AAEP) system is being installed. In addition to the Applications web page, which two other Experience Portal Manager (EPM) web pages must be con...

In Intelligent Customer Routing (ICR) Release 7, where do you configure properties that were configured in the icrcca.properties file of the previous release?

In Global configuration the retry interval for nailing can be defined. Which statement describes nailing?

Which two statements about Proactive Outreach Manager (POM) 3.0 requirements are true? (Choose two.)

When an email channel is added to an Avaya Aura?Experience Portal (AAEP) configuration, which component interfaces with the customer's email server?

Avaya Aura Experience Portal (AAEP) supports special classes of applications that derive their licensing, administration framework, manageability, and accessibility from the Experi...

Intelligent Customer Routing (ICR) is being deployed with two call centers, Chicago and Denver. The expectation is to route more calls to the Chicago call center than are routed to...

For the Avaya Aura Experience Portal (AAEP) to support an application that recognizes spoken responses from a caller, and converts those responses to text, which three components a...

What are the two ways to deliver Proactive Outreach Manager (POM) 3.0 scheduled reports? (Choose two.)

Trace item in the Avaya Aura Orchestration Designer application is being used to debug an application in the Tomcat runtime environment. In which directory is the Trace item log fi...

In a geographical redundant configuration for Proactive Outreach Manager (POM) 3.0, zone Afails and the campaign is taken over by zone B. Which licenses are going to be used when r...

What happens when Proactive Outreach Manager (POM) 3.0 is installed on a system that already has an earlier POM version installed?

In the Avaya Aura Experience Portal bundled server, which system details need to be verified before starting the system restore?

To send certain alarm codes to the syslog, which two actions are required? (Choose two.)

Which two statements about infinite campaign are true? (Choose two.)

Which Media Processing Platform (MPP) component works in conjunction with the Experience Portal Manager (EPM) to keep the MPP functioning in an optimal state?

If you need to verify whether the Proactive Outreach Manager (POM) Campaign Manager is running, which page on the system do you need to consult?

ICR Call Control Application (CCA) cancels an existing queued call and re-queues that call. Which three conditions would explain why the call was re-queued? (Choose three.)

During an Avaya Aura Experience Portal (AAEP) installation or upgrade, when performing the prerequisite check for the localhost reporting, you receive the following error message:...

In a multiple server deployment of Intelligent Customer Routing (ICR), which two ICR components can "install" on an Auxiliary EPM? (Choose two.)

Which three external systems are required to complete the Avaya Aura Experience Portal (AAEP) speech solution? (Choose three.)

If the "Generate UCID" field on the Application Launch Settings Advanced Parameters is set to "yes", which two statements are true? (Choose two.)

On a Proactive Outreach Manager (POM) 3.0 system, 100 agents are available for campaigns. The total number of agents required for all running campaigns is 120. When running a campa...

To store and retrieve data, which account does the Experience Portal Manager (EPM) server use to log into the Avaya Aura Experience Portal (AAEP) database?

A Postgres database is being used to support Proactive Outreach Manager (POM) 3.0. Why does the pg_hba.conf file need to be changed?

Proactive Outreach Manager (POM) 3.0 supports skill-based pacing for Avaya Aura?Call Center Elite (CCEIite) and Avaya Aura Contact Center (AACC). Which statement describes this fun...

In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode. Which is an accurate description of how ICR handles...