Avaya
3309 · Question #54
Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?
The correct answer is B. the ICR Pluggable Data Connector (PDC). See the full explanation below for the reasoning.
Question
Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?
Options
- Athe ACR call Control application (CCA)
- Bthe ICR Pluggable Data Connector (PDC)
- Cthe ICR Core
- Dthe Self Service Application (SSA)
How the community answered
(40 responses)- A10% (4)
- B83% (33)
- C5% (2)
- D3% (1)
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