Avaya
3309 · Question #32
3309 Question #32: Real Exam Question with Answer & Explanation
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Question
In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center. What needs to be done while configuring Skill and Vector Directory Number (VDN)?
Options
- AOn the Skill configuration page, configure the Agent Strategy as "Preferred location".
- BOn the Skill configuration page, configure the Agent Strategy as "UCD-MIA".
- COn the Skill configuration page, configure the Agent Strategy as "Preferred Location".
- DOn the Skill configuration page, configure the Agent Strategy as "UCD-MIA".
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