Which statement describes Agent blending?

Question

Options

• AAgent blending is the process of acquiring an agent for a job in a campaign.
• BAgent blending is the process of releasing agents from outbound jobs, if they are notneeded for a
• CAgent blending is the process of monitoring an inbound skill, and moving agents to and from
• DAgent blending is the process of acquiring agents when an outbound service level is at risk.

• A
  10% (3)
• B
  7% (2)
• C
  3% (1)
• D
  80% (24)

Explanation

https://downloads.avaya.com/elmodocs2/proactive_contact/r4/pc4_implementingp.pdf

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