Avaya
3309 · Question #73
Which menu item provides real-time details about the calls being handled by Intelligent Customer Routing (ICR)?
The correct answer is D. Standard Report. See the full explanation below for the reasoning.
Question
Which menu item provides real-time details about the calls being handled by Intelligent Customer Routing (ICR)?
Options
- ACall Center
- BICR Manager
- CICR Monitor
- DStandard Report
How the community answered
(31 responses)- A16% (5)
- B3% (1)
- C10% (3)
- D71% (22)
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