3309 Exam Questions

What acts as the control center for all H.323 VoIP interactions in the Avaya Aura Experience Portal (AAEP) system?

The Agent script editor allows the use of GUI elements such as text boxes and buttons within the agent script. In which situation are such elements used?

The ICR Application Configuration, used to configure the self-service, wait treatment and error handling applications, is part of which Intelligent Customer Routing (ICR) component...

Which statement best describes the concept of Proactive Outreach Manager (POM) campaigns?

In addition to the standard date and time filters, the ICR CCA Session Detail Report offers optional filters for what information? (Choose two.)

Logs for Proactive Outreach Manager (POM) 3.0 are available through the Command Line Interface (CLI). Where are these logs located?

Parameters that affect how voice data is sent through the network are administered for which Avaya Aura Experience Portal (AAEP) component?

Which two statements about the priority of a Proactive Outreach Manager (POM) campaign are true? (Choose two.)

Which role allows users to update all of the transcription related configuration parameters for an application?

When setting up a single server Avaya Aura Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions. Where do you define the N...

Which report displays information starting with the initial inbound or outbound call and ending with the termination of the CCXML page?

For Avaya Aura Experience Portal (AAEP) systems that do not use the organization feature, what information is displayed on the Audit Log report?

A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary EPM is no longer able to communicate with it. Which corrective action must be tak...

The Avaya Aura Experience Portal (AAEP) system consists of which two major subsystems? (Choose two.)

What are three possible exit reasons in an ICR CCA Session Detail report? (Choose three.)

When the Avaya Aura Experience Portal (AAEP) software receives a call, what starts the associated speech application that controls the call flow?

When defining SMS browser settings, the number of threads can be defined. Which statement describes the term thread?

If the primary Experience Portal Manager (EPM) server is unavailable, which component can handle Application Interface web service and Application Logging web service requests?

Which two components of the Proactive Outreach Manager (POM) 3.0 solution support load balancing, even in a multi-server installation? (Choose two.)

The Licensing Allocations page for a single server, non-zonal Avaya Aura Experience Portal (AAEP) system shows 50 licensed H.323 ports. Which two statements about the Allocated, Co...

Which two components are required to support an Avaya Aura Experience Portal (AAEP) email application? (Choose two.)

Which statement is true with respect to the setup of Proactive Outreach Manager (POM) zones?

When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?