The Agent script editor allows the use of GUI elements such as text boxes and buttons within the agent script. In which situation are such elements used?

Question

Options

• Aif the script is sent through an SMS to the contact
• Bif the script is dynamic, because it automatically adjusts to answers given by the contact
• Cif the script allows agents to change data in the contact database
• Dif agents are allocated dynamically to the call, and they need to identify themselves

• A
  84% (38)
• B
  9% (4)
• C
  2% (1)
• D
  4% (2)

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