The ICR Application Configuration, used to configure the self-service, wait treatment and error handling applications, is part of which Intelligent Customer Routing (ICR) component?

The correct answer is B. ICR Core. See the full explanation below for the reasoning.

Question

Options

AICR Admin
BICR Core
CICR CCA
DICR PDC

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(27 responses)

A
7% (2)
B
74% (20)
C
15% (4)
D
4% (1)

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