Avaya
3309 · Question #110
In addition to the standard date and time filters, the ICR CCA Session Detail Report offers optional filters for what information? (Choose two.)
The correct answer is A. Abandon Reason C. Failure Reason. See the full explanation below for the reasoning.
Question
In addition to the standard date and time filters, the ICR CCA Session Detail Report offers optional filters for what information? (Choose two.)
Options
- AAbandon Reason
- BExit Reason
- CFailure Reason
- DRe-queue Reason
How the community answered
(21 responses)- A76% (16)
- B5% (1)
- D19% (4)
Community Discussion
No community discussion yet for this question.