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3309 · Question #130
3309 Question #130: Real Exam Question with Answer & Explanation
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Question
When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?
Options
- AThe field sets the priority for routing to an ACD.
- BThe field is used to differentiate ACD data feeds when ICR receives multiple data feeds from
- CThe field is used to identify the link between the Session Manager and the Communication
- DThe field is available for future use and is not currently used.
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