3309 · Question #130
When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?
The correct answer is A. The field sets the priority for routing to an ACD. Exam Questions, Study Guides, Practice Tests. Lead the way to help you pass any IT Certification exams, 100% Pass Guaranteed or Full Refund. Especially Cisco, CompTIA, Citrix, EMC, HP, Oracle, VMware, Juniper, Check Point, LPI, Nortel, EXIN and so on. Our Slogan: First Test…
Question
When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?
Options
- AThe field sets the priority for routing to an ACD.
- BThe field is used to differentiate ACD data feeds when ICR receives multiple data feeds from
- CThe field is used to identify the link between the Session Manager and the Communication
- DThe field is available for future use and is not currently used.
How the community answered
(33 responses)- A76% (25)
- B15% (5)
- C6% (2)
- D3% (1)
Explanation
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