Avaya
3309 · Question #96
ICR Call Control Application (CCA) cancels an existing queued call and re-queues that call. Which three conditions would explain why the call was re-queued? (Choose three.)
The correct answer is A. There was a spike in the Estimated Wait Time (EWT). C. The Queue Position increase was more than the configured Queue Position Spike Difference. D. Best Service Routing (BSR) Polling to Avaya Aura?Communication Manager (AACM) failed. See the full explanation below for the reasoning.
Question
ICR Call Control Application (CCA) cancels an existing queued call and re-queues that call. Which three conditions would explain why the call was re-queued? (Choose three.)
Options
- AThere was a spike in the Estimated Wait Time (EWT).
- BThe ICR CCA received incomplete routing information from ICR Core.
- CThe Queue Position increase was more than the configured Queue Position Spike Difference.
- DBest Service Routing (BSR) Polling to Avaya Aura?Communication Manager (AACM) failed.
- EThe EWT information was not provided to the ICR CCA by the Self Service application, and
How the community answered
(43 responses)- A84% (36)
- B12% (5)
- E5% (2)
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