Avaya
3309 · Question #96
3309 Question #96: Real Exam Question with Answer & Explanation
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Question
ICR Call Control Application (CCA) cancels an existing queued call and re-queues that call. Which three conditions would explain why the call was re-queued? (Choose three.)
Options
- AThere was a spike in the Estimated Wait Time (EWT).
- BThe ICR CCA received incomplete routing information from ICR Core.
- CThe Queue Position increase was more than the configured Queue Position Spike Difference.
- DBest Service Routing (BSR) Polling to Avaya Aura?Communication Manager (AACM) failed.
- EThe EWT information was not provided to the ICR CCA by the Self Service application, and
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