Avaya
3309 · Question #83
3309 Question #83: Real Exam Question with Answer & Explanation
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Question
Intelligent Customer Routing (ICR) is being deployed with two call centers, Chicago and Denver. The expectation is to route more calls to the Chicago call center than are routed to the Denver call center. Which Skill and Destination configurations are required?
Options
- AOn the Skill configuration page, configure the Agent Strategy as "Preferred Location".
- BOn the Skill configuration page, configure the Agent Strategy as "UCD-MIA".
- COn the Skill configuration page, configure the Agent Strategy as "Preferred Location".
- DOn the Skill configuration page, configure the Agent Strategy as "UCD-MIA".
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