Avaya
3309 · Question #83
Intelligent Customer Routing (ICR) is being deployed with two call centers, Chicago and Denver. The expectation is to route more calls to the Chicago call center than are routed to the Denver call…
The correct answer is C. On the Skill configuration page, configure the Agent Strategy as "Preferred Location". See the full explanation below for the reasoning.
Question
Intelligent Customer Routing (ICR) is being deployed with two call centers, Chicago and Denver. The expectation is to route more calls to the Chicago call center than are routed to the Denver call center. Which Skill and Destination configurations are required?
Options
- AOn the Skill configuration page, configure the Agent Strategy as "Preferred Location".
- BOn the Skill configuration page, configure the Agent Strategy as "UCD-MIA".
- COn the Skill configuration page, configure the Agent Strategy as "Preferred Location".
- DOn the Skill configuration page, configure the Agent Strategy as "UCD-MIA".
How the community answered
(52 responses)- A4% (2)
- B15% (8)
- C71% (37)
- D10% (5)
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